In 2018 we created a solution to solve a problem that many of our customers were facing with their routers at home. We can’t count the number of times that customers needed help with their routers. Before, this meant calling router manufacturers, suffering through long wait times, and not always getting the answers they were looking for.
With our new Managed Home WiFi we not only provide a commercial grade router, but we are only a phone call away whenever it needs troubleshooting, updating or replacement. The router even comes with a lifetime replacement coverage plan! So customers can say goodbye to replacing their routers every 13 months. And in her testimonial, our customer Paula Misner said she hasn’t had to reset her new router once.
In June, Silo made a $1.5 million investment to upgrade all the technology on our 3.65 GHz wireless band to state-of-the-art LTE technology.
This upgrade allowed us to offer higher speeds & connect more people in the community, at a time where families and business require higher speeds than ever. This investment made it possible to connect 1500 people who were on a waitlist for faster options. The increased capacity throughout our coverage area, also meant that many residents who have been waiting patiently for more capacity to open up on our towers were finally able to join the Silo family and enjoy modern Internet connectivity alongside their neighbours.
While we were once only renting half of the 16,000 sq. ft building, on Sage Crt in Brantford, in 2018, we took over the whole thing! The second half of our building gives us much more office space with some additional room to grow.
Staff now enjoy a large communal space and the spacious warehouse gives us more room for our ever-growing fleet of vans and store of technology.
Between October and December 2018, Silo acquired five new communication towers. This investment is helping us reach into the far corners of Burford, Dunnville, Innerkip, Scotland and St. Annes so that we can connect the unconnected.
The 300 ft carrier-grade towers will be equipped with the aforementioned next-generation LTE technology, giving customers access to higher speeds than ever available before.
If you live in the area, and have been waiting for coverage or upgrades give us a call at 519-449-5656 or email [email protected]