By investing in sophisticated network technologies designed to protect our customers connections, and employing redundant routing paths and multiple fibre optic connections to allow failures to self-heal, we have set the stage for a very reliable user experience. Even the most thorough preparation may sometimes not be enough to protect against equipment failures, or one-off issues. This is why we have assembled a team of well trained Ontario locals to ensure our customers' needs are always taken care of. At Silo Wireless, we pride ourselves in providing the best customer service experience available. If our FAQ or How-to videos and files didn’t provide the solution you need, getting business support is as easy as choosing one of the following options:
Some customers who subscribe to our PBX service will be experiencing intermittent one way audio on some calls. We have been advised of an issue affecting our upstream provider that is causing this. They are working on a solution and will have this issue resolved ASAP! All other systems are functioning normally. We monitor all core systems and towers 24/7. If you are experiencing issues please contact technical support for assistance.
Email: [email protected]
Call: 519-449-5656 or toll free at 1-866-727-4138. (push option 3 once the voice prompt starts)
Please note that live support is available from 8:00am to 8:00pm Monday through Friday. We monitor and repair network problems 24×7 / 365 days a year.