To run an online speed test visit http://speedtest.fibrenoire.ca/ and click "start". Please make sure to turn off all computers/devices that connect to the Internet except the one you are using to run the test, and close any programs that use the Internet on that computer except for the web browser you are running the test in. This ensures you are able to test the maximum capacity of your connection without other sources using the bandwidth, netting a false result. For more accurate testing please see our bypass test video. If you are unsure about what results you should be seeing, click here for a list of our Internet packages. If you have any questions about your results, please contact us and one of our support representatives will be happy to assist you! When you are testing this in a busy business environment it may not be possible to turn off all devices, in this case we recommend testing before or after business hours.
You can view our walkthrough videos & documents here.
Yes. In most cases VPN services will work normally but in some circumstances certain settings may need to be tweaked. If you are trying to VPN into your office network, you will need a static IP address. Business accounts come with up to (3) static ip addresses if available, please request one from our office if you require it.
We recommend Google DNS which consists of the following; Primary DNS: 184.108.40.206 | Secondary DNS: 220.127.116.11
In order to access your internal network or computers from outside of your business you will need a static IP address. Each business account comes with up to (3) static IP addresses, please contact our office if your require one to be setup.
We generally recommend using 5GHz if you are in the same room or close to the router but if you are further away or using an Apple product we recommend the 2.4GHz band, as it travels further.
All systems are functioning normally. We monitor all core systems and towers 24/7. If you are experiencing issues please contact technical support for assistance.Contact US
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