Support Archives

WiFi Testimonial

November 8, 2018/in Blog, Internet, News, Support, Wi-Fi /by Autumn Ladouceur

Paula Misner shared her Managed Home WiFi testimonial with us. When Paula’s house got hit by lighting she lost her Internet connection. “Silo sent a technician who let us know that our router got hit too.” Paula’s router was toast. Luckily, this presented an opportunity for her to make a change and try Silo’s Managed […]

What Internet connection is required for video streaming?

September 13, 2018/in Blog, Internet, Support /by Autumn Ladouceur

The first online streamed media was a radio broadcast of a baseball game all the way back in 1995. Video streaming came next with many different startups creating competing software. You may remember the most popular of these early streaming software – a little program known as Flash which gained massive popularity in the mid-2000s […]

Advice from the expert…

March 1, 2018/in Support /by Autumn Ladouceur

In this video, Jennifer gives customers an outline of how billing works and the easiest ways to pay your bill! “Hi I’m Jenn from Silo’s Billing Department. I’m here to give you hand and explain some options for paying your bill with us. Your easiest option is to go to the portal. The portal is […]

How Do Internet Speeds Work?

February 1, 2018/in Internet, Support, Wi-Fi /by Autumn Ladouceur

Have you ever asked yourself “How do Internet speeds work?” Well, the answer is complicated. Many variables determine how fast your Internet runs, and in turn how quickly you access the information you need. This article’s goal is to help you understand Internet speed and how this might affect your online experience. For instance, the […]

9 Ways to Speed Up Your Connection

January 4, 2018/in Internet, Support /by Autumn Ladouceur

“Last night I was an hour into Guardians of the Galaxy and my Netflix started to buffer! I want to see the end of the movie! Can you help?” Sound familiar? Many customers experience issues with their Internet speed, often when the connection itself is working well. Here’s a list of things you can try […]

Keeping your personal information safe online

December 1, 2017/in News, Support /by Autumn Ladouceur

Kristen Fiddes, Silo’s resident tech support specialist provides some tips to help you keep your personal information safe online. If you have any questions, feel free to call into Silo’s tech support line at 519-449-5656 ext 3 or contact us here. “We’re making this video because in tech support we get a lot of calls […]

A&E $3.00	Aapka Colours $5.00	ABC Spark $3.50	Action $3.50	Addik $2.00	AMC $6.00
Animal Planet $6.00	ARTV $3.00	A-Side $2.00	ATN $5.00	ATN Bangla $5.00	ATN Colors Bangla $5.00
ATN Cricket Plus $5.00	ATN Jaya TV $5.00	ATN Life OK $5.00	ATN Movies OK $5.00	ATN Sports $5.00	ATN UTV Movies $5.00
ATN Zoom $5.00	BBC Canada $3.50	BBC Earth $2.00	BBC World News $4.00	BBC Kids $3.00	Big Ten $6.00
BNN $6.00	Book TV $2.50	CTV Drama Channel $7.00	Canal D $8.00	Canal Historia $5.00	Canal Vie $8.00
Cartoon Network $3.50	Casa $2.00	CBC News Network $2.00	CBN $5.00	Channel I Bangla $5.00	Cinepop $6.00
CMT Canada $4.50	CNBC $3.00	CNN $7.00	CNNI $3.00	CTV Comedy Channel $7.00	Cooking Channel $3.50
BET $3.00	Cottage Life $2.00	CP24 $7.00	Crime + Investigation $3.50	CTV News Channel $7.00	Daystar $4.00
Dejaview $3.50	Discovery $7.00	Discovery Science $6.00	Disney (English) $4.50	Disney Junior $3.50	Disney XD $2.50
DIY Network $3.50	Documentary $3.50	DTOUR $4.00	E! $6.00	ESPN Classic $2.50	FAIRCHILD TV (Cantonese) $7.50
FAIRCHILD TV 2 HD (Cantonese) $7.50	Family Channel $4.00	Family CHRGD $4.00	Family Junior $4.00	Fashion TV $2.50	FIGHT NETWORK $2.00
FNTSY Sports $2.00	Food Network $4.00	FOX News $7.00	FX Canada $6.00	FXX $6.00	Game TV $2.00
Golf Network $3.00	GSN (Game Show Network) $2.00	CTV Life Channel $6.00	History 2 $3.50	HGTV Canada $4.00	HiFi $2.00
History $4.00	HLN $3.00	Hollywood Suite $2.50	ID (Investigation Discovery) $6.00	YTV $4.50	Investigation (French) $6.00
La Chaine Disney $5.00	LCN $2.00	Leafs TV $5.00	Lifetime $3.50	Love Nature $2.00	Makeful $2.00
Max $8.00	Moi&Cie $2.00	Movietime $3.50	MSNBC $3.00	MTV $6.00	MTV India $5.00
MTV2 $2.50	MUCH $6.00	Nat Geo Wild $3.50	National Geographic $3.50	NBA TV $3.00	NDTV 24X7 $5.00
NDTV Good Times $5.00	Nickelodeon $3.50	OLN $6.00	One: Get Fit $3.00	OUT TV $2.00	OWN $4.50
Peachtree $5.00	Prise 2 $2.00	REWIND $1.00	SAB TV $5.00	Salt & Light $4.00	Series+ $5.00
SET Max $5.00	Showcase $4.00	Silver Screen Classics $1.00	Slice $4.00	Smithsonian $2.00	Sony AATH $5.00
SONY HD $5.00	Sony Mix $5.00	CTV Sci-Fi Channel $7.00	Sportsnet (E/W/Ont/Pacific) $20.00	Sportsnet 360 $10.00	Sportsnet One $10.00
Star Gold $5.00	Star Vijay $5.00	TALENTVISION (Mandarin) $7.50	Teletoon $4.50	Télétoon $6.00	Times Now $5.00
TLC $3.00	TMN (Alone) $15.00	TMN / HBO $20.00	TMN / TMN Encore / HBO Canada $25.00	Travel and Escape $2.00	Treehouse $4.50
TSN 1 / 2/ 3/ 4/ 5 $17.50	TCM (Turner Classic Movies) $4.50	Ztele $8.00	TVA Sports 1 and 2 $2.00	FYI $3.50	Vision TV $2.00
Vrak $8.00	W Network $4.50	WFN (World Fishing Network) $3.00	WILD TV $4.00	WWE Network $12.00	Yoopa $2.00

Drama	CTV Drama Channel Crime + Investigation FX Canada FXX Action Peachtree Showcase CTV Sci-Fi Channel Vision TV	$15
Entertainment	DTOUR A&E CTV Comedy Channel DejaView W Network	$10
Entertainment Plus	E! Game TV History REWIND	$7
Edutainment	Documentary Smithsonian Book TV DIY Network CMT Canada Makeful One: Get Fit	$10
Family Viewing	Family Channel ABC Spark Cartoon Network Disney Junior Family Jr Treehouse	$15
Kids	YTV Disney Channel Disney XD Family CHRGD BBC Kids Nickelodeon Yoopa Teletoon	$15
Outdoor Lovers	WFN WILD TV OLN History 2 Love Nature National Geographic BBC Earth Travel and Escape	$10
Movie Watchers	Hollywood Suites 70’s / 80’s / 90’s / 2000’s W Network Lifetime Movie Time Silver Screen Classics	$10
News	CTV News Channel CBC News Network CNN MSNBC BBC Canada CNNI Fox News CP24	$10
News Plus	BBC World News HLN BNN CNNI CNBC	$10
Faith	Salt & Light Daystar	$2
Science & Nature	Animal Planet Nat Geo Wild Discovery Discovery Science Investigation Discovery	$10
Ultimate Sports	TSN 1, 2, 3, 4, 5 Sportsnet One Sportsnet 360 Sportsnet East / Ontario / West / Pacific Golf Channel	$25
Sports Extra	ESPN Classic Big Ten Leafs TV TVA Sports 1 and 2 NBA TV Fight Network FNTSY Sports	$15
Food & Style	Makeful Fashion TV Cooking Channel CTV Life Channel Food Network	$7
Living & Style	Twist FYI HGTV Canada OWN Slice TLC Cottage Life OUT TV	$15
Best Beats	MUCH HiFi MTV MTV2 A-Side	$5
Francophone	Ztele VrakTV Max Canal D Canal Vie Series + Historia Casa	$10
Francophone Plus	Addik TV LCN ARTV Moi & Cie Cinepop Investigation Prise2	$10
Time Shifting	ABC Seattle NBC Seattle CBS Seattle FOX Seattle CTV Vancouver CBC Vancouver Global BC CHEK TV PBS Seattle Joy TV CITY TV Vancouver CW Los Angeles	$5
Individual Pay Services	TMN 1, 2, 3, 4 + HBO + TMN Encore	$25
	TMN1, 2, 3, 4 + HBO	$20
	Hollywood Suites 70’s / 80’s / 90’s / 2000’s	$5
	beIn Sports	$15
	WWE Network	$12

Good	Better	Best
nextPath 30	Unlimited Max 1	nextPath 75
$30	$59.99	$40
nextPath 175	Unlimited Max 3	nextPath 350
$55	$89.99	$65
Unlimited Max 2	nextPath 350	Unlimited Max 4
$69.99	$90	$99.99
Unlimited Max 4	nextPath 650	Unlimited Max 5
$99.99	$90	$124.99

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