Brayden’s Staff Profile

When asked to describe his role at Silo, the crux of Brayden’s answer was “make customers happy.” As a member of our field technician team, Brayden is out installing new connections and solving problems. “My favourite part is talking to customers, trying to give them the packages they want and making them happy,” he said. […]

working remotely home office

How to stay productive when working remotely

Working remotely is becoming an increasingly popular choice. It not only allows for flexibility and comfort for the employee, but it has been shown to increase engagement, productivity, retain talented staff, eliminate some overhead costs and decrease a company’s carbon footprint. Gallup, a global analytics firm that uses employee data to help companies evolve and […]

Rosemary Short and family

Rosemary Short’s Staff Profile

Rosemary Short is one of our Tier 1 Technical Support team members. She helps customers reboot their equipment, conduct bypass speed tests and, if issues persist, directs them to senior tech support staff. Rosemary applied to work for Silo 6 times! “I really wanted to work here,” she said. She had worked in debt collection […]

New toys

Is your Internet connection keeping up with your new toys?

Many of us received new toys over the holidays, whether they were a gift from a family member, or a bargain buy on Boxing Day. If you’ve added a host of new technology to your household, you may want to consider how to ready your Internet connection for the change. For example, if your family […]

Travers Thompson

Travers Thompson’s Staff Profile

As a Network Field Technician, Travers Thompson works to maintain Silo’s network by servicing and upgrading our tower sites. His day to day involves climbing, digging trenches, installing new cabinets and doing everything in his power to keep things up and running. “I’m on call 24/7, responding when a site goes down,” he said. When […]

Staff food drive donations

Another Successful Food Drive!

This year Silo did something a little different on social media to get people excited about our annual holiday food drive. On Tuesday, December 3rd or “Giving Tuesday” Silo pledged to give an extra $2 for each time our “Giving Tuesday” social media post was retweeted, shared and reposted. As a result, Silo donated an […]

Emily Mew singing cropped

Emily Mew’s Staff Profile

One of Emily Mew’s favourite parts of being a Silo CSR is improving customer experience. “It’s always great when we can get a customer from say 1 Mbps to 10-25 Mbps,” she said. Emily recently moved to Canada from the UK to gain new life experience in another country. She applied and interviewed for a […]

fall photo contest - close up orange tree

Fall Photo Contest

The leaves have been extra beautiful this fall so we challenged Silo’s Facebook, Twitter and Instagram followers to post their favourite fall photo for a chance to win! We received many impressive entries but there could be only one winner! This time the winner was Chris Morrison or @simcoephotoguy on Instagram for the gorgeous shot […]

kate and husband

Kate McMullin’s Staff Profile

As Silo’s receptionist, Kate McMullin’s smiling face is the first thing people see when they walk into the office. Kate spends her day directing customers where they need to go, taking payments and assisting other departments, particularly billing. As a Silo customer, Kate noticed the receptionist job being advertised on our Facebook page. She knew […]

Glenhyrst Art Gallery

Supporting Our Community

This time of year, we are reminded to be thankful. Silo is grateful for the incredible organizations within our community whose excellent work brings happiness and health to people’s lives. This year Silo has supported our community through charitable donations to the following organizations who work wonders in our neighbourhoods. St. Joseph’s LifeCare Foundation – […]

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