Phone

Phone

Internet

TV

Use Silo Phone exactly as you did your old landline... except you never have to worry about talking too long, or paying extra for long distance.

Option 1 - $34.95 /Month

unlimited Calling

phone anywhere in Canada & Continental USA! No contract!

$175 equipment purchase

The Silo Phone VoIP adapter is incorporated in our commercial grade router, so alongside your phone service you can enjoy a strong and secure WiFi connection throughout your home.

By choosing the one-time equipment fee you get your very own top-of-the-line router with lifetime hardware replacement coverage* as well as our Managed Home WiFi service.

Option 2 - $44.95 /Month

unlimited Calling

phone anywhere in Canada & Continental USA! No contract!

Equipment Rental

Monthly fee includes commercial grade router rental and Managed Home WiFi service features.

icon-phone

INCLUDED MONTHLY CALLING FEATURES

• Caller ID with Name
• Advanced Voicemail
• Voicemail to Email
• ID Privacy
• Call Waiting
• Follow Me
• Call Return
• Repeat Dialing
• 3-Way Calling
• Call Forwarding

AVAILABLE FEATURES

• Local Number Porting

Keep your current phone number!

• Virtual Telephone Numbers

Have a 'local' number for any city in Canada or USA!

• Multiple Lines
• Toll-Free Numbers
• International Calling

MANAGED HOME WIFI SERVICE FEATURES

• Technical support

Remote support, trouble shooting, and settings changes from our technical support specialists

• Hands-off updates

We keep your device up to the latest firmware and security settings to ensure your home network is always protected and running at its best

• Device specific access scheduling

Ever wish your kids' iPads went offline after bedtime, or that you could pause all WiFi access during Sunday game night? We can do that!

• Built-in VOIP adapter

 

How Does It Work?

In place of a traditional landline, Silo Phone uses VOIP (voice over IP) technology through your Internet connection. This service does not require your computer to be turned on, or need any special phones to work. Simply take the commercial grade router with built-in VOIP adapter that we ship to your home and plug it directly into your Internet connection. You can either directly plug your telephone into the VOIP adapter, or you can opt to tie into the existing wiring already part of your home.

Once you've plugged everything in- that's it!

Shipping is included.

What's Managed WiFi?

Have you ever had an issue with your home's router that Silo helped to identify, but couldn't assist in repairing? Sick of having to replace your router every 13 months, or spotty WiFi coverage in your home?

With Silo's Managed WiFi service you'll not only get THE LAST ROUTER YOU'LL EVER BUY, fully insured for replacement*, but you can call our highly knowledgeable technical support team anytime you have an issue. We can remotely administrate your home router in real-time, assisting to work through whatever may need tweaking. We can even reboot your router remotely!

*Lifetime replacement coverage is void if you cancel your phone service at any time

 

CLICK HERE LEARN MORE ABOUT SILO PHONE

phone FAQ's

No. If you have more than one phone number they will ring the same. You can however add a second line to your service which will allow you to plug in a different phone for each number.
Most home security companies can configure their equipment to work through our service. If your security company is not familiar with our service but has the ability to work with other VOIP providers please have them contact us and we can provide them with whatever they need to get things running through our service.
The main advantage to our service versus using another VOIP provider is the location of our servers and equipment. With another VOIP provider every packet of voice information has to leave our network and travel through multiple hops and devices along the Internet to reach the provider’s data center. With Silo Phone all of that equipment is internal to our Silo network, so you will not experience the delay and deterioration that can happen while travelling over the Internet to reach the voice servers.
Given proper bandwidth is available, the quality of Silo Phone is indistinguishable from a properly working land line. Again, we suggest making sure you are subscribed to an Internet speed package that provides enough bandwidth to support the needs of your home.
Unfortunately VOIP does not support the collect calling system. If the collect calls typically come from the same caller we suggest adding a virtual phone number from the caller's area code.  This would make any calls to you 'local' and therefore exempt from any long distance charges.
If you have access to an Internet connection, yes! Plug your VOIP adapter into the Internet and your home phone (and its local number) will work normally! Remember, your 911 emergency response address must be updated each time you move the location of your phone service. Please note this is in no way a replacement for a cellular phone.
Yes! By default all Silo Phone customer accounts have international calling disabled.  To request this feature be enabled please contact us.  There is no charge to enable this service.  Once enabled, you will be able to make international calls.  Outgoing international calls will be billed per minute based on the region you are calling, in some cases, whether you are calling a cellular phone or a land line.  Feel free to contact us for information about international rates.  Please note these rates are subject to change without notice and fluctuate regularly to reflect the market.
We do not recommend using Silo Phone on anything below our Platinum package.  However, it is important to understand that the faster your Internet is the more overhead you will have available for other uses. For example, on the Platinum package your call quality may be great until a computer is being used to stream a video, but performing these same tasks at the same time on the Max 2 package may work without any issues.
Yes! We are fully e911 compliant. This means you have access to the 9-1-1 emergency system, and through our user portal you can update your emergency response location as needed.  For more information on the differences between traditional 9-1-1 and e911 visit http://silo.ca/e911/
No. This is why we recommend having a back up method of communication in case of emergency. To minimize downtime we strongly recommend our customers invest in a battery backup power supply (with a rating of at least 500VA) in case there is a hydro outage. This should keep your Internet (and your phone) service running for at least an hour. If you receive a call during an outage you can have the call automatically forwarded to a phone number of your choosing (cell phone, for example) to ensure you are not out of the loop just because your home phone is currently down.
If you do not have an alternate method of contact in case of emergency we do not recommend switching to Silo Phone.
All you require is the VOIP adapter, which is included in the $69.95* equipment & activation fee. From the adapter you can either plug a phone in directly or tie into the existing phone wiring already in your home. Contact our customer service team for more information about our home wiring service.
Yes! Silo Phone uses the data from your Internet connection and doesn’t require a link into the old analog phone systems.
Yes! Just like Silo Internet, Silo Phone is a true unlimited service- no catch!

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