anywhere in Canada & Continental USA! No contract!
$69.95 Equipment & Activation Fee
(includes postage to ship VOIP adapter to your home)
INCLUDED MONTHLY CALLING FEATURES
• Caller ID with Name • Advanced Voicemail • Voicemail to Email • ID Privacy • Call Waiting • Follow Me • Call Return • Repeat Dialing • 3-Way Calling • Call Forwarding
• Local number Porting- Keep your current phone number! • Virtual Telephone Numbers- Have a 'local' number for any city in Canada or USA! • Send/Receive Faxes • Multiple Lines • Toll-Free Numbers • International Calling
How Does It Work?
In place of a traditional landline, Silo Phone uses VOIP (voice over IP) technology through your Internet connection. This service does not require your computer to be turned on, or need any special phones to work. Simply take the VOIP adapter we ship to your home and plug it directly into your Internet connection. Then connect your computer (or router, if you have one) to the VOIP adapter. You can either directly plug your telephone into the VOIP adapter, or you can opt to tie into the existing wiring already part of your home*.
Once you've plugged everything in- that's it! Use Silo Phone exactly as you did your old landline... except you never have to worry about talking too long, or if your friend in the next town over is going to be 'long distance' or not. Manage over a dozen free calling features through our USER PORTAL to tailor the service to your specific needs.
No. If you have more than one phone number they will ring the same. You can however add a second line to your service which will allow you to plug in a different phone for each number.
Most home security companies can configure their equipment to work through our service. If your security company is not familiar with our service but has the ability to work with other VOIP providers please have them contact us and we can provide them with whatever they need to get things running through our service.
Yes! You asked for it and we made it happen- with newly available equipment Silo Phone is now fax capable. Make sure you request fax capabilities duing the order process and we'll take it from there.
The main advantage to our service versus using another VOIP provider is the location of our servers and equipment. With another VOIP provider every packet of voice information has to leave our network and travel through multiple hops and devices along the Internet to reach the provider’s data center. With Silo Phone all of that equipment is internal to our Silo network, so you will not experience the delay and deterioration that can happen while travelling over the Internet to reach the voice servers.
Given proper bandwidth is available, the quality of Silo Phone is indistinguishable from a properly working land line. Again, we suggest making sure you are subscribed to an Internet speed package that provides enough bandwidth to support the needs of your home.
Unfortunately VOIP does not support the collect calling system. If the collect calls typically come from the same caller we suggest adding a virtual phone number from the caller's area code. This would make any calls to you 'local' and therefore exempt from any long distance charges.
If you have access to an Internet connection, yes! Plug your VOIP adapter into the Internet and your home phone (and its local number) will work normally! Remember, your 911 emergency response address must be updated each time you move the location of your phone service.
Please note this is in no way a replacement for a cellular phone.
Yes! By default all Silo Phone customer accounts have international calling disabled. To request this feature be enabled please contact us. There is no charge to enable this service. Once enabled, you will be able to make international calls. Outgoing international calls will be billed per minute based on the region you are calling, in some cases, whether you are calling a cellular phone or a land line. Feel free to contact us for information about international rates. Please note these rates are subject to change without notice and fluctuate regularly to reflect the market.
We do not recommend using Silo Phone on anything below our Platinum package. However, it's important to understand that the faster your Internet is the more overhead you will have available for other uses. For example on the Platinum package your call quality may be great until a computer is being used to stream a video, but performing these same tasks at the same time on the Max 2 package may work without issue.
Yes! We are fully e911 compliant. This means you have access to the 9-1-1 emergency system, and through our user portal you can update your emergency response location as needed. For more information on the differences between traditional 9-1-1 and e911 visit http://silo.ca/e911/
No. This is why we recommend having a back up method of communication in case of emergency. To minimize downtime we strongly recommend our customers invest in a battery backup power supply (with a rating of at least 500VA) in case there is a hydro outage. This should keep your Internet (and your phone) service running for at least an hour. If you receive a call during an outage you can have the call automatically forwarded to a phone number of your choosing (cell phone, for example) to ensure you are not out of the loop just because your home phone is currently down.
If you do not have an alternate method of contact in case of emergency we do not recommend switching to Silo Phone.
All you require is the VOIP adapter, which is included in the $69.95* equipment & activation fee. From the adapter you can either plug a phone in directly or tie into the existing phone wiring already in your home. Contact our customer service team for more information about our home wiring service.
Yes! Silo Phone uses the data from your Internet connection and doesn’t require a link into the old analog phone systems.
Yes! Just like Silo Internet, Silo Phone is a true unlimited service- no catch!