Support

Phone Support

Internet Support

Television Support

By investing in sophisticated network technologies designed to protect our customers connections, and employing redundant routing paths and multiple fibre optics connections to allow failures to self-heal, we have set the stage for a very reliable user experience. Even the most thorough preparation may sometimes not be enough to protect against equipment failures, or one-off issues. This is why we have assembled a team of well trained Ontario locals to ensure our customers' support needs are always taken care of. At Silo, we pride ourselves in providing the best customer service experience available. If our FAQ or How-to videos and files didn’t provide the solution you need, getting support is as easy as choosing one of the following options:

Network Status

We are currently experiencing an outage affecting our Sheffield site. We are investigating the cause and will have service restored ASAP. All other systems are functioning as normal. We monitor all core systems and towers 24/7. If you are experiencing issues please contact technical support for assistance.

Email: [email protected]

Call: 519-449-5656  or toll free at 1-866-727-4138.  (push option 3 once the voice prompt starts)

Please note that live support is available from 8:00am to 8:00pm Monday through Friday. Saturday from 8:30am-5:00pm & Sunday 9am-2pm We monitor and repair network problems 24×7 / 365 days a year.

We also announce upgrades and scheduled maintenance on Facebook and Twitter- so follow us, and stay informed!

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