When receiving this message the first step we recommend is to reboot your ATA device by unplugging the power wire, waiting 15 seconds and plugging it back in. Please also make sure the phone you are using is plugged into PHONE 1. Do not hit the ‘reset’ button as this will cause the ATA device to revert to the factory defaults and it will then have to be programmed again.
No. If you have more than one phone number they will ring the same. You can however add a second line to your service which will allow you to plug in a different phone for each number.
We do not recommend using Silo Phone on anything below our Platinum package. However, it is important to understand that the faster your Internet is the more overhead you will have available for other uses. For example, on the Platinum package your call quality may be great until a computer is being used to stream a video, but performing these same tasks at the same time on the Max 2 package may work without any issues.
Customers connected to the Rehoboth site will be experiencing intermittent internet as we continue to investigate an issue at the site. We will have service restored to normal ASAP!
All other systems are functioning normally. We monitor all core systems and towers 24/7. If you are experiencing issues please contact technical support for assistance.