Residential Phone Support

Residential Phone Support

Internet Support

Television Support

phone-support FAQ's

If your phone is not working, you need to reboot your Silo phone adapter. Click here to watch video
When receiving this message the first step we recommend is to reboot your ATA device by unplugging the power wire, waiting 15 seconds and plugging it back in. Please also make sure the phone you are using is plugged into PHONE 1. Do not hit the ‘reset’ button as this will cause the ATA device to revert to the factory defaults and it will then have to be programmed again.
No. If you have more than one phone number they will ring the same. You can however add a second line to your service which will allow you to plug in a different phone for each number.
We do not recommend using Silo Phone on anything below our Platinum package.  However, it is important to understand that the faster your Internet is the more overhead you will have available for other uses. For example, on the Platinum package your call quality may be great until a computer is being used to stream a video, but performing these same tasks at the same time on the Max 2 package may work without any issues.

Network Status

Due to the thunderstorms and heavy rains that are currently passing through our service area, some customers will be experiencing slow speeds, or intermittent connectivity. This is due to factors such as temporary rain fade in some instances, and for some towers, secondary network paths are being used due to equipment failure. In these cases the secondary paths ensure our customers remain connected, but speeds may be slower than usual. Once the weather safely allows, we will be visiting these affected sites to replace the damaged equipment. We sincerely appreciate your patience and understanding as we address these issues ASAP!

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If your answer was not found in the above phone support FAQs please contact us and our tech support team will be happy to answer any questions you have!