Posts

Emily Mew singing cropped

Emily Mew’s Staff Profile

One of Emily Mew’s favourite parts of being a Silo CSR is improving customer experience. “It’s always great when we can get a customer from say 1 Mbps to 10-25 Mbps,” she said. Emily recently moved to Canada from the UK to gain new life experience in another country. She applied and interviewed for a […]

kate and husband

Kate McMullin’s Staff Profile

As Silo’s receptionist, Kate McMullin’s smiling face is the first thing people see when they walk into the office. Kate spends her day directing customers where they need to go, taking payments and assisting other departments, particularly billing. As a Silo customer, Kate noticed the receptionist job being advertised on our Facebook page. She knew […]

Brad on ski hill

Brad Matyas’ Staff Profile

Silo’s Warehouse & Fleet Coordinator, Brad Matyas has several responsibilities. Not only is he responsible for the entire warehouse, he is also responsible for maintaining appropriate inventory levels and coordinating the maintenance of Silo’s fleet of vehicles. Since joining the Silo team earlier this year, Brad has completely reorganized our warehouse, driving efficiency and improving […]

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Tyler Rook’s Staff Profile

Tyler Rook is part of our network operations team, responsible for performing emergency response on any issues with Silo’s internal network of towers and technology. “Every day is different. We diagnose, repair, set up, and service network cabinets and towers,” he explained Tyler comes from an IT and service technician background so this role at […]

Adam Rutherford's work

Adam Rutherford’s Staff Profile

Adam Rutherford finds being a field technician very rewarding. “Particularly when the kids tell me that the day their Internet connection is installed is better than Christmas or when the customer tells me it feels like they’ve jumped 10 years into the future,” he said. After working as a facilities supervisor at the Casino for […]

Denna Bosnjak

Denna Bosnjak’s Staff Profile

Good customer service is what Silo is built on and Denna Bosnjak is a part of that special team. “When you call Silo I’m one of the folks here that will answer your call! Whether it be someone looking for service or wanting to upgrade their package I’m here to help,” she explained. Denna came to […]

Jeff Macleod

Kaitlyn Murphy’s Staff Profile

Introducing Kaitlyn Murphy! As part of Silo’s superstar customer service team, Kaitlyn is the first point of contact for new inquiries and current customers. “I determine whether people are in a serviceable area and what potential speeds are available to them. I also schedule installs and book site surveys,” she said. Kaitlyn was introduced to […]

Avery Wiatowski

Avery Wiatowski’s Staff Profile

Avery Wiatowski says that he and his fellow field technicians are like the face of Silo. They are the ones who interact with customers, face to face, while testing for signals, getting people connected and troubleshooting any issues that occur. Avery is the son of Silo’s co-owners Andreas and Cynthia Wiatowski, and a long-time witness […]

Joel

Joel Freund’s Staff Profile

As Director of Sales, Joel Freund has vowed to create a culture of engagement between Silo customers and staff. He has over 30 years of sales experience, many of which he earned as an employee of one of our largest competitors. During that time, Joel maintained a friendship and professional relationship with Silo’s owners. “The […]

Jeff Macleod

Jeff Macleod’s Staff Profile

Jeff Macleod is one of Silo’s brilliant field technicians. In his words Jeff says his role is to “provide quality service and installations, and get people connected the best I can.” Jeff has known about Silo since the beginning as his family has always been in the tech industry. His dad owned a computer repair […]

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