Posts

Emily Mew singing cropped

Emily Mew’s Staff Profile

One of Emily Mew’s favourite parts of being a Silo CSR is improving customer experience. “It’s always great when we can get a customer from say 1 Mbps to 10-25 Mbps,” she said. Emily recently moved to Canada from the UK to gain new life experience in another country. She applied and interviewed for a […]

kate and husband

Kate McMullin’s Staff Profile

As Silo’s receptionist, Kate McMullin’s smiling face is the first thing people see when they walk into the office. Kate spends her day directing customers where they need to go, taking payments and assisting other departments, particularly billing. As a Silo customer, Kate noticed the receptionist job being advertised on our Facebook page. She knew […]

rural 1

Rural Life Photography Contest

Last month we challenged our followers on Facebook, Twitter and Instagram to post a photo that best represented the theme “rural life” for their chance to win. Silo staff had a very difficult time judging the contest because we had so many truly remarkable entries. For this reason, we’ve chosen to publish all our entries […]

Highland Fibre

Silo to bring lightning-fast fibre Internet to underserved Brant County community

Silo will be installing fibre optic infrastructure in Brant County’s Highland Estates by the end of summer. On Tuesday, May 7 from 7 – 8:30 pm members of the community gathered to attend an information event and learn more about the project and how they could get involved. The event featured a short presentation and […]

Taking up Space

Silo is taking up more space!

After just four years we have already outgrown our new digs! While we were once only renting half of the large building, on Sage Crt in Brantford, we have now expanded into the whole thing! The second half of our building brings Silo to a total of 9 in-use offices and 6 in-use cubicles. We […]

Triggers n Bows

Fun at Triggers and Bows!

Silo’s staff met joyously at Triggers and Bows in Burford a week ago for an exciting team building event! We all arrived at what felt like one of our all-staff breakfast meetings. Silo’s co-owners, Cynthia and Andreas at each end of the table with an array of goodies laid out for us all to enjoy. […]

Vintage Cash Register

Staff Profile – Jennifer Vos

Jenn is the first person you’ll see when you walk in the door and with that smile there’s no better person for the job! “As Billing Clerk and Receptionist, I direct people to the right person, answer customer’s questions and take payments at the reception desk. I also answer questions regarding billing and payments over […]

Jennifer Vos

Advice from the expert…

In this video, Jennifer gives customers an outline of how billing works and the easiest ways to pay your bill! “Hi I’m Jenn from Silo’s Billing Department. I’m here to give you hand and explain some options for paying your bill with us. Your easiest option is to go to the portal. The portal is […]

Staff Profile – Karen

When Karen met Cynthia, Silo’s co-owner, 10 years ago she didn’t expect that a decade later she would be Silo’s Billing and AP Administrator and one of their most senior employees. “I served on the parent-teacher council with Cynthia ten years ago and she mentioned that Silo, then in their first year of business, needed […]

9 Ways to Speed Up Your Connection

“Last night I was an hour into Guardians of the Galaxy and my Netflix started to buffer! I want to see the end of the movie! Can you help?” Sound familiar? Many customers experience issues with their Internet speed, often when the connection itself is working well. Here’s a list of things you can try […]

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